Refund Policy

This policy explains how billing, cancellation, and refunds work for Nudge purchases, including the Nudge Pro subscription. Nudge is operated by PremiumAV Private Limited ("PremiumAV", "we", "us").

One simple refund rule applies across direct Nudge purchases: unused purchases may be refunded within 15 days; once used, they are non-refundable.

1. 15-Day Refund Policy

You may request a refund within 15 calendar days of purchase if the Nudge product, subscription period, or paid service you purchased has not been used.

Once a paid service, subscription benefit, licence benefit, or paid feature has been used or consumed, the purchase is non-refundable, except where a refund is required by applicable law.

Automatic account or subscription activation by itself does not mean that a purchase has been used.

2. What Counts as Use?

A purchase is considered used when the customer has used Nudge Pro access or a paid feature or benefit made available by that purchase. Ordinary use of the Free plan before purchasing Pro does not count as use of the paid purchase.

3. Subscription, Billing and Cancellation

The Nudge Pro plan is US$6/month, billed on a recurring monthly basis starting on the date you subscribe, and currently processed securely via PayPal. Your subscription automatically renews each month until you cancel.

You can cancel your Pro subscription at any time from Settings → Billing, or directly through your PayPal account. Cancelling stops future renewals — your Pro access continues until the end of the billing period you already paid for, and you will not be charged again after that.

4. Duplicate Payments or Technical Delivery Failure

Duplicate payments, incorrect charges, or payments where the purchased service was not delivered because of a confirmed technical failure may be refunded or reconciled after verification.

5. How to Request a Refund

To request a refund, email hello@nudgeall.com within 15 calendar days of purchase. Include your name, the email or mobile number used for the purchase, your order or transaction reference, and the reason for the request.

Never send your password, card number, CVV, UPI PIN, PayPal password, or full payment credentials.

6. Refund Processing Time

Approved refunds are normally initiated within 5–7 business days. The final credit time may additionally depend on your bank, PayPal, app store, or other payment provider.

7. Third-Party and App Store Purchases

Purchases made through PayPal, an app store, or another third-party platform may also be subject to that provider's applicable refund rules. Nothing in this policy limits any mandatory consumer right available under applicable law.

8. What Happens to Your Data

Cancelling or downgrading your Pro subscription does not delete your account or your existing documents, reminders, or People & Family records. Your account simply reverts to the Free plan limits going forward. Data is only removed if you explicitly delete your account from Settings → Privacy & Data.

9. Governing Law and Jurisdiction

This Refund Policy and all direct purchases made from Nudge are governed by the laws of India.

Subject to any mandatory rights available under applicable law, the courts at New Delhi, Delhi, India shall have exclusive jurisdiction over disputes arising from or relating to such purchases or this Refund Policy.

10. Contact Information